In the spirit of bayanihan and to help alleviate the difficulties our customers are experiencing due to the COVID-19 pandemic compounded by effects of natural calamities, Manila Water decided to defer the implementation of the scheduled Php 2.00 rate adjustment for 2021. The adjustment due to consumer price index (CPI) or inflation is likewise deferred for next year.

Laguna Water, the leading water and wastewater services provider in Laguna, hatarted producing a reliable and cost-effective solution for water treatment and disinfection using salt as the main ingredient. Eliminating health and environmental risks, the company now creates its own sodium hypochlorite (chlorine) with MIOX Corporation's On-Site Sodium Hypochlorite Generator (OSHG). The on-site generated chlorine is proven to be an effective disinfectant which improves bacterial control thus providing better water quality while reducing capital and operation costs. This new process also ensures the health and safety of employees and as well lessen the company’s carbon footprint.

Manila Water Laboratory Services (MWLS) was recently acknowledged as a Laboratory of Excellence after rounds of proficiency testing by Waters ERA in August and September this year, with results based on comparison with over 300 laboratories across the globe. To support its certifications and accreditations from relevant agencies, MWLS sought this latest recognition as validation that its methods and processes pass world-class standards to ensure that the water that reaches customers’ water meter is clean and safe to drink and wastewater effluent remains safe to support biological life in rivers and waterways.

With towns in Quezon Province heavily ravaged by Tropical Storm "Pepito," Manila Water Foundation (MWF), Manila Water’s social development arm, rushed to Lucena City on October 21 to bring two truckloads of potable water and food packs for 7,000 affected individuals. As of the 5:00 am advisory on October 21, the Disaster Risk Reduction and Management (DRRM) unit of Quezon Province stated that the typhoon is still in District 4 area, namely in Atimonan, Plaridel, Gumaca, Lopez, Calauag and the island towns of Alabat, Perez and Quezon. Reports listed more than 23,000 individuals evacuated from the District 4 areas, which were affected by knee- and waist-deep flooding incidents, and minor landslides.

At the time when collaboration is much-needed, Ayala Group of Companies proved its synergy through the launching of the 2020 Brigada ng Ayala at Ramon Magsaysay High School (RMHS) in España, Manila on October 12. Aligned to the call of the Department of Education (DepEd)’s WASH in Schools program, Ayala Group foundations - BPI Foundation, Manila Water Foundation, and Ayala Foundation - commenced the Brigada ng Ayala with the turnover of a 10-faucet handwashing facility and 200 Ayala EduCare packs.