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OFFICIAL STATEMENT: On show cause order over surge of customer complaints on water bills

We take all our customers’ concerns seriously and have always strived to respond and resolve these above and beyond regulatory standards. Based on data gathered from June 1 to July 27, 2020, out of our (1) million customers, only 7% or 73,588 sought clarification on their billing. Of these, 90% were resolved by the call center or by business area frontliners. Only 0.7% of customers, or 7,937, have cases that were endorsed for further handling and of these, 6,246 were verified to have been billed based on actual consumption of customers. There are 379 cases wherein the spike in billing was caused by undetected underground leak in the customers’ plumbing system while only 57 customers had their bills adjusted.

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NOTICE OF WATER SERVICE INTERRUPTION: Pipe Interconnection Activity in Mandaluyong City on July 27-28

Manila Water will undertake pipe interconnection activities along Nueve de Pebrero Street, Barangay Mauway, Mandaluyong City. This will result to temporary water service interruption affecting more around 111,500 population in 22,296 households, commercial and business establishments in 9 barangays in Mandaluyong City, beginning Monday, July 27, 2020 at 9:00 PM until 6:00 AM, Tuesday, July 28, 2020.

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NOTICE OF WATER SERVICE INTERRUPTION: Facility Maintenance in Antipolo City on July 22, 2020 Affecting Parts of Rizal Province

After being postponed from last week, Manila Water will proceed with its maintenance activities in its Siruna Pumping Station in Brgy Mambugan, Antipolo City this week. This will result in temporary water service interruption affecting more than 210,000 population in 42,289 households, commercial and business establishments in 25 barangays in Antipolo City, Teresa, Morong, Taytay, Angono and Binangonan in Rizal Province, beginning Wednesday, July 22, 2020 at 9:00 PM until 5:00 AM, Thursday, July 23, 2020.

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ADVISORY: Meter Reading & Billing Post-ECQ/MECQ

With the National Capital Region transitioning into Modified Enhanced Community Quarantine (MECQ) and eventually to General Community Quarantine (GCQ), Manila Water has resumed actual meter reading last May 16, 2020. As such, we are now able to make the necessary adjustments, where applicable, to any over- or under-billing made during the months of ECQ when consumption was averaged based on the last three months prior to the ECQ.

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