Manila Water assures its customers in the East Zone that water supply is sufficient even amid the threat of COVID-19. This is due mainly to the augmentation sources the company has started putting in place beginning last year, such as the Cardona Water Treatment Plant in Rizal and deep wells, as well as non-revenue-water recovery. Skeleton workforces are also on duty at every water supply and wastewater facility to ensure that service delivery remains unhampered.
To comply with the enhanced community quarantine, Manila Water has temporarily suspended its meter reading and billing activities since March 17, 2020 until further notice. The current water bill of affected East Zone customers will be computed based on the average consumption for the past three (3) months.
Manila Water has installed 63 line boosters across the East Zone to extend water supply to elevated areas and those farthest from its central distribution system. This will further increase water pressure and availability to all customers of Manila Water especially at this time when water is badly needed by households to keep the COVID-19 from spreading.
Manila Water currently operates 37 deepwells across the East Zone, yielding up to 46.21 million liters per day (MLD) of water as of March 16, 2020. This helps supplement supply to ensure water availability in light of the COVID-19 pandemic. Over thirty (30) new deep wells are currently under construction to reach the target deepwell yield of 100 MLD.
Manila Water announced that it is extending the due date of payment of customers’ water bills for 30 days. This is in response to the month-long enhanced community quarantine imposed on the entire Luzon. The extension will apply to water bills whose due dates will fall within the quarantine period.