Water Service Connection


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What are the requirements for a new water service connection application?

Please visit your Business Area office with the following required documents:

  • Duly accomplished application form
  • Proof of ownership (land title or deed of sale)
  • Proof of billing (if available)
  • Barangay clearance
  • Excavation permit (as advised by the implementing business area)
  • Other requirements as advised by the implementing Business Area
  • Valid TIN and BIR Certificate of Registration (For Commercial and Industrial Accounts)
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How do I apply for an additional water service connection?

Please visit your Business Area office with the following required documents:

  • Duly accomplished application form
  • Latest Manila Water bill without Previous Unpaid Amount
  • Barangay clearance (for Taguig Business Area only)
  • Authorization letter from the owner of the service connection
  • Other requirements as advised by the implementing Business Area
  • Valid TIN and BIR Certificate of Registration (For Commercial and Industrial Accounts)
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What are the requirements needed to file a change of ownership?

Please visit your Business Area office with the following required documents:

  • Duly accomplished application form
  • Proof of ownership (land title or deed of sale)
  • Transfer of ownership documents
  • Barangay clearance
  • Other requirements as advised by the implementing Business Area
  • Valid TIN and BIR Certificate of Registration (For Commercial and Industrial Accounts)
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Why is my water service disconnected?

Water service connections with unpaid water bills after the specified due date is subject to disconnection. 

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Can I request for temporary water service disconnection?

For voluntary requests for temporary disconnection, a written request by the customer is required. Approval by the Business Area shall be based on reasonable grounds (i.e. moving out or migrating to other area/country; taking a vacation for a period longer than one month, etc.) 

Disconnection shall be undertaken on the dates as indicated and agreed upon by both parties. Accounts requested for temporary disconnection are subject to full settlement of any outstanding accounts.

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How do I request for water service reconnection?

Reconnection of a disconnected water service shall be implemented after the customer has made full payment of all outstanding charges and under collection (if any), and the appropriate reconnection charge. 

Reconnection shall be implemented five days from receipt of request for reconnection and upon presentation of proof of payment. 

Note: Disconnection/reconnection of water service connection due to tampering, bypass and other illegal connections shall be subject to the Implementing Rules and Regulations of Republic Act 8041 or the National Water Crisis Act of 1005 and other applicable laws.

Wastewater Service Request


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How can I request for septic tank desludging service?

You can avail of desludging service if you are experiencing problems due to a clogged or overflowing septic tank. To avoid health and environmental risk, please contact our Customer Care Hotline 1627 for emergency requests. Account must be cleared from unpaid amount.

Customers may also avail of scheduled desludging service per Barangay at no additional charge. Please visit your Barangay Office or Business Area office to find out your barangay's schedule.

Meter Reading and Testing


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How do I read my water meter?

To know the reading of your water meter, refer to the black dials which are in cubic meters. The red dials and pointers pertain to the reading in liters. 

For further assistance, please visit your Business Area office or contact our Customer Care Hotline 1627. 

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Can I request for a meter testing?

Yes. You may bring the water meter for testing at our Metrology Center located at Balara, Quezon City. Fees depend on the size of the water meter to be tested.

Billing


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Why is there a sudden increase in my water bill?

There are many factors that can cause a sudden increase in your billing like changes in the number of persons in the household/account, changes in consumption patterns, a defective water meter, an error in the water meter reading, or an underground leak. 

To resolve billing issues, please contact our Customer Care Hotline 1627.

Leaks


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What is an Undergound Leak (UGL)?

An Underground Leak or UGL is caused by busted pipes, broken valves or faucets, open faucets, etc. Any leaks occurring after the water meter is the customer's responsibility while leaks occurring before the water meter are under Manila Water's jurisdiction. 

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How do I know if I have a leaking pipe?

Here are the steps to find out and verify if you have a leaking pipe: 

  1. Ensure that all faucets and any appliances that consume water are turned off. Make sure that toilets are not being used during the leak test.
  2. Check your water meter and see if the “Star Pilot” is moving or not.
  3. If the Star Pilot is moving, then there is likely a leak in your property. Re-check if the valves of faucets and toilets are tightly closed. Check again if the meter is still rotating.
  4. If the Star Pilot is still rotating after closing all valves, immediately seek the help of a plumbing expert to locate and repair the leak.

For further assistance, please visit your Business Area office or contact our Customer Care Hotline 1627.

Special Rates/Discounts


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What is the 'lifeline' rate?

Manila Water offers a "lifeline" rate for low-income residential households consuming 10 cubic meters or less per month. These customers enjoy a minimum charge of P83.14 as long as they consume 10 cubic meters or less per month. Lifeline customers are also exempt from Foreign Currency Differential Adjustments. 

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How do I avail of a Senior Citizen discount?

Senior Citizen customers consuming 30 cubic meters or less are entitled to a 5% discount in the basic charge, pursuant to the Expanded Senior Citizens Act of 2010. Please visit your Business Area office with the following required documents: 

  • Duly accomplished application form
  • Senior citizen identification card
  • Proof of residence
  • Water bill showing consumption of less than 30 cubic meters per month
  • Other requirements as advised by the implementing Business Area

Water Usage


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Can I Store Water?

It is not advisable to store your water for a long period of time. If there's a need to store water, clean your containers with water, soap and disinfectant. Store water containers in a place where it is clean, dry and not exposed to direct sunlight. Do not place it near chemicals. If possible, better to store it in a refrigerator to extend the shelf life. Cover it to avoid contamination. 

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What Is Flushing?

It is recommended to perform flushing of your water lines especially if you have not used it for a long period of time, if your property was submerged in flood, if you had water system repairs done, or if there was a maintenance activity implemented by Manila Water in your area. 

To do flushing, open your faucets and let the water flow for 1 to 3 minutes or until the water becomes clear. Do this for a longer period, especially if the house was submerged in flood.