Bill Information
Here is everything you need to know about your water bill and how to compute for your bill's total charges.
East Zone Manila Concession Manila Water Enterprise | Manila Water Investors
Here is everything you need to know about your water bill and how to compute for your bill's total charges.
Click on the items on your water bill to see everything you need to know about your water bill and how to compute for your bill's total charges.
A. Basic Charge: This covers the cost of operating, maintaining, improving and expanding the distribution network, as well as the facilities responsible for bringing potable water to the end user. The Basic Charge is based on the latest approved tariff schedule. Click here to download the Tariff Table.
With the National Capital Region transitioning into Modified Enhanced Community Quarantine (MECQ) and eventually to General Community Quarantine (GCQ), Manila Water has resumed actual meter reading last May 16, 2020.
As such, we are now able to make the necessary adjustments, where applicable, to any over- or under-billing made during the months of ECQ when consumption was averaged based on the last three months prior to the ECQ.
Manila Water has resumed actual meter reading activities on May 16, 2020.
This June, Manila Water customers will receive a Statement of Account (SOA) that indicates actual billing and consumption from when the water meter was last read prior to ECQ (between Feb 16 - Mar 15, 2020) up to the time the meter was read again after ECQ (between May 16 - Jun 2020).
The actual consumption for the period covered by ECQ will be divided into three (3) months.
Manila Water will review and make the necessary adjustments, where applicable, to any over- or under-billing made during the months of ECQ when consumption was still averaged based on the last three months prior to the ECQ. Any payments made during the ECQ will also be considered in the SOA.
Your water bill may reflect higher than normal consumption for the following reasons: the ECQ was during summer season when customers normally use more water for bathing and washing, as well as frequent disinfection activities in relation to COVID-19 prevention.
In June 2020, Manila Water will be issuing a Statement of Account (SOA) that reflects the following:
Total Actual Consumption (Feb-May or Mar-Jun) – This is the total volume of water, in cubic meters, consumed from the time your meter was last read (either February or March 2020) up to May or June 2020, represented by the difference between these two readings.
Note: For areas still under ECQ, June 2020 billing will still be based on the average of the past three months’ consumption prior to ECQ.
Your bill may be higher than normal due to any of the following reason/s:
Your bill may be lower than normal due to any of the following reason/s:
The family, or members of the family, were elsewhere during ECQ.
The welfare of our customers is our primary concern as we all work together to prevent the spread of COVID-19.
Due to the quarantine, we recommend that you utilize online or mobile payment channels when settling your water bill for your safety. While there are still operational over-the-counter payment centers, some branches may be affected due to local quarantine guidelines. Please check their respective websites or social media pages for more information on branches that continue to operate during this time.
For a complete list of Manila Water payment facilities, please visit bit.ly/MWCPaymentFacilities