Our Story

Manila Water Company, Inc.
Founded in: 1997
Industry: Utilities

Manila Water Company, Inc. is a publicly listed company with extensive experience in the Philippine Water Sector from water treatment and distribution to wastewater management and sanitation services. The Company is the concessionaire of the state-run Metropolitan Waterworks and Sewerage System to deliver water supply, wastewater, and sanitation services in the East Zone concession in Metro Manila and the province of Rizal, serving over 7.3 million population. In 2021, the Company was granted a 25-year franchise to operate by the Philippine Government. 

Prior to Manila Water’s entry in 1997, the East Zone suffered from various water problems with only 26% of the area’s population having access to 24-hour water supply. Manila Water’s efforts to expand distribution lines and reduce system losses increased water availability to nearly 100% of the central distribution system and non-revenue water (NRW) register from 63% to an average of 13%, unprecedented in the country’s water space. Nearly two million people from marginalized communities were given access to clean and affordable water through the company’s flagship program – Water for the Community.

Locally, Manila Water has expanded its reach and shared its expertise to top metros and key cities in the Philippines which include the famed beach destination Boracay Island, the gateway to the southern corridor Laguna Province, the international business hub of Clark, the Queen City of Southern Philippines Cebu Province, and further down south in Davao, among others.

Manila Water has also forayed into the international water landscape through its business operations in Vietnam, Thailand, Indonesia, and the Kingdom of Saudi Arabia.

Despite water security, climate change, political and regulatory challenges, as well as the uncertainties brought about by the COVID-19 pandemic, Manila Water remains resilient and dedicated to its commitment to providing excellent service, fueled by its pioneering spirit and desire to use its strengths towards its vision of better lives and resilient economies through critical infrastructure, whichever part of the world it may reach.

Address: MWSS Admin. Bldg., Katipunan Road, Balara, Quezon City 1105
Phone: Customer Service Hotline 1627
E-mail: [email protected] 
Website: www.manilawater.com 
Facebook: www.facebook.com/ManilaWater
Twitter: www.twitter.com/ManilaWaterPH
Instagram: www.instagram.com/manilawaterph/
TikTok: tiktok.com/@manila.water