With the National Capital Region transitioning into Modified Enhanced Community Quarantine (MECQ) and eventually to General Community Quarantine (GCQ), Manila Water has resumed actual meter reading last May 16, 2020. As such, we are now able to make the necessary adjustments, where applicable, to any over- or under-billing made during the months of ECQ when consumption was averaged based on the last three months prior to the ECQ.

With the implementation of Enhanced Community Quarantine in Metro Manila and adjacent provinces, East Zone concessionaire Manila Water continues to develop ways to engage its 7 million customers to address their billing inquiries and other service-related concerns, the latest of which is receiving messages via text regarding their outstanding balances and other company advisories. 

In response to customers’ requests for easier and faster ways to find out their current water bills, Manila Water has launched its bill inquiry program utilizing the short messaging system (SMS) platform or text messaging to provide billing information to customers.

We are in the midst of unprecedented times. Although Manila Water has been building and strengthening its resiliency for more than two decades, addressing an invisible enemy like the novel coronavirus and the subsequent implementation of the Enhanced Community Quarantine still posed unexpected challenges to the company.

Manila Water has joined partners in the Ayala Group and other companies in converting the World Trade Center (WTC) into a fully operational healthcare and quarantine facility for COVID-19 patients. When it opens this month, the facility dubbed “WTC: We Heal As One Center” will be able to accommodate more than 500 patients and healthcare workers from the Armed Forces of the Philippines (AFP) Medical Team. When it opens this month, the facility dubbed “WTC: We Heal As One Center” will be able to accommodate more than 500 patients and healthcare workers from the Armed Forces of the Philippines (AFP) Medical Team.