In preparation for a major pipe interconnection activity, Manila Water will undertake leak repairs in New Panaderos, Sta. Ana, Manila. This will result to temporary water service interruption affecting more than 230,000 population in 47,204 households, commercial and business establishments in 105 barangays in Makati City, Mandaluyong City, and City of Manila, beginning Tuesday, August 25, 2020 at 10:00 PM until 4:00 AM, Wednesday, August 26, 2020.

We take all our customers’ concerns seriously and have always strived to respond and resolve these above and beyond regulatory standards. Based on data gathered from June 1 to July 27, 2020, out of our (1) million customers, only 7% or 73,588 sought clarification on their billing. Of these, 90% were resolved by the call center or by business area frontliners. Only 0.7% of customers, or 7,937, have cases that were endorsed for further handling and of these, 6,246 were verified to have been billed based on actual consumption of customers. There are 379 cases wherein the spike in billing was caused by undetected underground leak in the customers’ plumbing system while only 57 customers had their bills adjusted.

Manila Water will undertake pipe interconnection activities along Nueve de Pebrero Street, Barangay Mauway, Mandaluyong City. This will result to temporary water service interruption affecting more around 111,500 population in 22,296 households, commercial and business establishments in 9 barangays in Mandaluyong City, beginning Monday, July 27, 2020 at 9:00 PM until 6:00 AM, Tuesday, July 28, 2020.

After being postponed from last week, Manila Water will proceed with its maintenance activities in its Siruna Pumping Station in Brgy Mambugan, Antipolo City this week. This will result in temporary water service interruption affecting more than 210,000 population in 42,289 households, commercial and business establishments in 25 barangays in Antipolo City, Teresa, Morong, Taytay, Angono and Binangonan in Rizal Province, beginning Wednesday, July 22, 2020 at 9:00 PM until 5:00 AM, Thursday, July 23, 2020.