Manila Water has declared a consolidated net income of ₱5.5 billion for 2019, which is lower by 16% from 2018 figures. This has been anticipated considering the challenges the company faced last year, with the East Zone concession severely impacted by the water supply shortage in March. The decline in La Mesa dam water levels caused water service availability to drop significantly, with La Mesa dam reaching its lowest level at 68.5 meters in April 2019. In July last year, raw water allocation from Angat Dam hit its lowest, with releases limited to 35 cubic meters per second for the MWSS Concessionaires. To mitigate the impact of low raw water supply, Manila Water pushed for network efficiency to maintain service availability, with at least 7 pounds per square inch (psi) of pressure, enough to reach the ground floor level, enabling it to serve more than 7 million people in the East Zone with safe and reliable water supply, covering over 1.3 million households and with more than 5,000 kilometers of network pipeline.

To better prepare for the coming summer months and help ensure that water supply remains available to customers, Manila Water will be undertaking service upgrade works at its Cardona Water Treatment Plant in Rizal. This will result to temporary water service interruption affecting more 316,000 population in 63,269 households, commercial and business establishments in 56 barangays in several towns in Rizal Province, beginning Wednesday, February 26, 2020 at 9:00 PM until 6:00 AM, Thursday, February 27, 2020.

The Department of Health (DOH) Metro Manila Center for Health Development has recently approved the renewal of Manila Water Laboratory Services’ laboratory accreditation until 2022. With this accreditation, the DOH aims to maintain the quality of drinking water fit for public consumption in compliance with the Philippine National Standards for Drinking Water (PNSDW). The accreditation also allows MWLS to perform chemical, physical, and microbiological analysis even on samples taken outside of Metro Manila’s East Zone, and results of which will be recognized and accepted by DOH. Likewise, MWLS registered zero non-conformity on the recently concluded assessment of the Department of Environment and Natural Resources (DENR) as part of its recognition and certification of MWLS as an environmental laboratory.

Manila Water will be upgrading its Siruna Pumping Station in Barangay Mambugan, Antipolo City. This will result to temporary water service interruption affecting 105,879 households, commercial and business establishments in 19 barangays in several towns in Rizal Province, beginning Tuesday, February 18, 2020 at 9:00 PM until 5:00 AM, Wednesday, February 19, 2020. 

In its commitment to increase sewer coverage in Mandaluyong, San Juan, and Quezon City as part of its service obligation, Manila Water recently held a ceremonial contract signing with its partners for the construction of the Aglipay Sewage Treatment Plant (STP). The company partnered with two acknowledged experts in their respective fields, Suez Asia’s Water Asia Business and Megawide Construction Corporation, for process design and construction, respectively.