Manila Water continues to pass the stringent requirements of the Department of Health’s (DOH) Philippine National Standards for Drinking Water (PNSDW) assuring its 7.6 million customers in the East Zone safe and potable water up to their meters.

This is the result of the company’s 100% compliance with the PNSDW standards for sampling surface water treatment facilities all year round. As of December 2023, samples collected from the designated regulatory sampling points were 100% compliant with total coliform, physical and chemical standards for water.

Through its ISO-certified and DOH-accredited laboratory and testing facilities, the East Zone concessionaire achieved a 110.66% compliance with the government standard for testing water treatment works, customer taps, service reservoirs, and pumping stations. In 2023, the water company tested a total of 85,008 samples exceeding the required 76,818 of the PNSDW.

Water samples were tested for physical, microbiological, and chemical parameters as set by the PNSDW, ensuring that water is 100% free from thermotolerant coliforms, organic and inorganic chemicals, and contaminants.

“The health of our customers is of paramount importance to the company. That is why Manila Water applies utmost diligence when it comes to testing and sampling water from our network. As we ensure water potability up to the meter, we request our customers to check the integrity of their internal reticulation to ensure water is safe to drink from their taps,” Manila Water’s Corporate Communications Affairs Group Director Jeric Sevilla said.

The water concessionaire is also reminding their customers to always check the quality of the water of the water before drinking. Water should be clear and free of suspended particles and odor. Customers are requested to report any water quality concerns to the Manila Water Customer Care Hotline 1627.