Terms and Conditions of MY.MANILAWATER.APP

Welcome to MY.MANILAWATER.APP an Online Channel owned and operated by Manila Water Company, Inc (“We”, “Us”, “Our”) that was developed to provide its customers an easy, convenient, and quick way to access their billing information and to make the necessary payments.

By accessing or using MY.MANILAWATER.APP (“Online Channel”), it is understood that you have read and that you have agreed to the following Terms and Conditions (“Terms”):

By accessing this Online Channel, User (“You” or “Your”) acknowledges understanding of, agreement to, and acceptance of all Terms and Conditions contained herein.
 

Acceptable Use Policy

You agree to use the Online Channel only for the following purposes (“Stated Purpose”):

  1. Viewing of Outstanding Balance;
  2. Viewing of Billing Details;
  3. Downloading of Electronic Statement of Account;
  4. Option to pay Manila Water bills;
  5. Lodging of Requests or Complaints;
  6. Viewing of water service advisories and other announcements;
  7. Subscription and Unenrollment to Manila Water’s alerts and advisories through SMS; and
  8. Viewing of payment facilities including links thereto;

You agree that the use of this Online Channel for any other purpose other than the Stated Purpose is unauthorized (“Unauthorized Use”) and may be considered as Illegal Access, Illegal Interception, Data Interference, System Interference, or Misuse of Devices, as the case may be, in accordance with Republic Act No. 10175 or the Cybercrime Prevention Act of 2012 without prejudice to any other crime or offense that the use could constitute.

You will not disclose to other people your validation details (mobile number, email address, contract account number, billing period, consumption, meter number).

You will properly log off after use to prevent unauthorized access / viewing of your account.

Take extra precautionary measures such as clearing your browser’s history before and after accessing the Online Channel.

You agree that We have the right to deny access to Your account if We perceive that there have been anomalous transactions, activities, or any other action that have been made through its use.

You likewise agree that We may periodically request that You add, revise, or change some or all of Your account information, login credentials such as Your username and/or password, to further ensure the security and integrity of the Online Channel.
 

Service

You may view Your outstanding balance (“Outstanding Balance”) for the current billing period via MY.MANILAWATER.APP after successful validation and enrollment of Your account/s with Manila Water.

In addition to giving You access to Your Outstanding Balance, We also offer the following services (“Services”) through this Online Channel:

  1. Viewing of Outstanding balance and billing details;
  2. Downloading of Electronic Statement of Account;
  3. Link to payment facilities and option to pay now;
  4. Lodging of requests or complaints;
  5. Viewing of water service advisories and other announcements;
  6. Subscription and Unenrollment to Manila Water’s alerts and advisories through SMS or email;

In case of any inconsistency between Your Statement of Account (“Statement of Account”) delivered to You through Our read and bill service and the Outstanding Balance reflected in the Online Channel, the data reflected in the Statement of Account will prevail.

The Online Channel provides a link to a list of accredited third-party payment facilities (“Third-Party Payment Facility/ies”) of Manila Water. You agree that Manila Water is not, in any way, affiliated with the Third-Party Payment Facility. The data, information, products, and services offered by the Third-Party Payment Facility is owned by them and You undertake not to reverse engineer, decompile, or disassemble any intellectual property such as, but not limited to, trademarks, belonging to any Third-Party Payment Facility.
 

Disclaimer

Manila Water cannot and does not ensure that the Online Channel will be free from malwares or any other software, data, or instructions that are intentionally designed to cause damage or unauthorized surveillance or unauthorized data collection to computer or mobile phone systems. You agree to assume the risk of using the Online Channel .

Manila Water cannot and does not assure that the Online Channel will be free of error and, downtime, nor does it ensure that these defects in the service will be immediately addressed and corrected. Manila Water may make improvements or changes at the Online Channel at any time without prior notice to the users.
 

Representations and Warranties 

By allowing You to access and make use of the Online Channel We represent and warrant the following:

i. We will use reasonable methods and diligence in ensuring the reliability and availability of the services within the Online Channel;
ii. We will provide the Services on an “as is” basis; and
iii. We will employ adequate security measures in accordance with the standards of a similar Online Channel.

Manila Water will not be liable for any damages, including but not limited to, actual, moral, exemplary, temperate, direct, indirect, incidental or consequential damages, direct loss, loss of business or profits, opportunity costs, arising out of, or in connection with:

i. Your use of the Online Channel;
ii. The accuracy, integrity, or completeness of the information contained in the Online Channel;
iii. Your use of the Third-Party Payment Facility or any other website or webpage which this Online Channel may provide hyperlinks to;
iv. Failure or delay of any of the services of or transactions conducted within the Online Channel;
v. Errors, omissions, inaccuracies in data or information or the consequences thereof;
vi. Unauthorized, improper, or fraudulent access of the Online Channel;
vii. Security or data breach, unless there was proven to be gross negligence on the part of Manila Water;

By accessing or visiting the Online Channel You voluntarily represent and warrant the following:

i. You will notify Us immediately of any known or perceived breach of Your data as soon as practicable;
ii. You will not download, replicate, extract, or otherwise obtain, any program, code, system information, or any other data aside from Your Billing Information. You likewise represent and warrant that doing so could make You liable under applicable law; and
iii. You will be liable for any and all consequences of any Unauthorized Use and You will defend Us in all kinds of proceedings, including, but not limited to, civil, criminal, or administrative and hold Us free and harmless, and fully indemnify Us and Our stockholders, directors, officers, employees and representatives from any and all suits, claims, actions, liabilities, losses, damages, fees, taxes, penalties, charges and expenses arising therefrom.
 

Privacy Statement

By using or accessing the Online Channel, You agree to our Data Privacy Statement and Policy at https://www.manilawater.com/corporate/manila-water-data-privacy-statement-and-policy. You take full responsibility for protecting Your personal information. You will ensure that Your communication lines and internet connections are secured and protected at all times when using this Online Channel.

We will not be responsible should you fail to provide accurate information resulting in Your failure to receive accurate information.
 

Intellectual Property

All trademarks, service marks, and trade names (collectively the "Intellectual Property") belong to Us or other respective owners such as Third-Party Payment Facility that may have granted Manila Water the right to use such Marks. You undertake not to reverse engineer, decompile, or disassemble any Intellectual Property such as, but not limited to, trademarks and service marks.

Extracting, copying, reproduction, redistribution, or use of any part of the Online Channel is not allowed without Our express written consent.
 

No Waiver

Delay or failure to exercise or enforce any right or interest available to Us pursuant to these Terms does not constitute a waiver of such right or any other right under these Terms.
 

General Use

If any of these Terms are determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity or unenforceability, shall not render the rest of the Terms invalid or unenforceable.
 

Governing Law and Venue

These Terms shall be interpreted and governed by the laws of the Republic of the Philippines and You agree that the exclusive venue of all actions or proceedings arising out of or in connection with Your use or access of the Online Channel or its Services shall be the proper courts of Quezon City, Philippines to the exclusion of all other courts or venues.

Should Your fault, negligence, act, or omission result in the commencement of any proceeding whether civil, criminal, or administrative in relation to Your use or access of this Online Channel, You voluntarily agree to shoulder all fees and expenses, including attorney’s fees which may reasonably be incurred by Us for our defense or response to such proceeding. The amount of attorney’s fees shall be, at the very least, 25% of the amount of the fine, penalty, or any kind of damages imposed or awarded in such proceeding.