As a reflection of Manila Water’s commitment towards continuous process improvement, two of the company’s core units recently obtained their respective ISO 9001:2015 certifications for their Quality Management System. This is an upgrade of the respective units’ existing ISO 9001:2008 certification. First to be awarded was the Strategic Asset Management Group (SAMG), followed by the Corporate Project Management Group (CPMG), the latter with zero non-conformities, the best possible result. These units are responsible for planning and implementing Manila Water’s capital expenditure projects to deliver its water and used water services to Metro Manila’s East Zone.

The certification to the updated international standards is a testament to SAMG’s commitment to provide its customers with the highest quality of strategic master planning, and technical services for the company’s capital investments, as well as CPMG’s commitment to quality execution in implementing projects of varying scale and cost. The upgrade likewise focused on risk and how to manage it. The certification upgrade was issued by TÜV Rheinland Philippines.

“Through SAMG’s Quality Management System upgrade to ISO 9001:2015 standards, we now also elevate our commitment in ensuring that SAMG provides the same level of quality service for Manila Water, as we expand the enterprise in the Philippines, and throughout South-East Asia.” said Abelardo P. Basilio, Manila Water Strategic Asset Management Group Director.

For her part, Manila Water Corporate Project Management Group Director Maidy Lynne Quinto shared that this is a milestone achievement for her team as this serves as a reflection of their efforts to in delivering efficient policies, processes, products, and services. “We will strive to maintain excellent operational standards by assessing risks, identifying opportunities for improvement and enhancing internal and external processes to become more productive and cost-efficient,” added Quinto.

This initiative is in line with CPMG’s objective to ensure attainment of its capital expenditure targets within Metro Manila’s East Zone. Equally, this ensures that the mandate of SAMG, which includes the provision of strategic asset management services including master planning, management of capital expenditure portfolios, management of assets, and provision of technical support to Metro Manila’s East Zone, is fulfilled. Both units likewise provide support and services to Manila Water’s subsidiaries outside of Metro Manila as well as in Asia Pacific.