Manila Water, the water and wastewater service provider for the East Zone of Metro Manila and Rizal Province, was recently recognized by the World Bank for its commitment to become a “Utility of the Future”. Through the World Bank’s Water Global Practice’s Utilities of the Future lnitiative,  a “Utility of the Future” is defined as “a future-focused utility which provides reliable, safe, inclusive, transparent, and responsive water supply and sanitation services through best-fit practices that allow it to operate in an efficient, resilient, and sustainable manner”.