Manila Water launches bill inquiry through SMS

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In response to customers’ requests for easier and faster ways to find out their current water bills, Manila Water has launched its bill inquiry program utilizing the short messaging system (SMS) platform or text messaging to provide billing information to customers.

Using their mobile phones, customers simply need to send the following details to 225600:

MW <space> BILL <space> CAN <space> Last 8 digits of contract account number

The sender will then receive information on outstanding balance and a link to a list of channels and facilities through which customers can settle payment without leaving the comfort of their homes. Customers may also receive a reply informing them of overpayment or of no outstanding balance, when applicable.

Manila Water has earlier announced the extension of payment due date for thirty (30) days in consideration to the economic impact of the enhanced community quarantine (ECQ) to its customers. While the ECQ also necessitated the suspension of actual meter reading, water bills are currently derived from the average actual consumption for the past three (3) months prior to the implementation of the ECQ.

Currently, Manila Water is also exploring other digital platforms for easier account information access for its customers.


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