Area Information
Get to know the Customer Care Manager assigned to your area.
Billing Information
Learn how to read and compute for your water bill. Then locate the nearest payment facility.
Application
Submit a request for a new service connection.
Contact Us
If you wish to know more, set up a meeting or request for more information.
Feedback
Share your comments, inquiries and suggestions.
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CUSTOMER SERVICE
Manila Water provides water services to more than 1 million households in the East Concession area through more than 680,000 water service connections and 51,000 sewer service connections. More significantly, of the more than five million people connected to the water network, 1.5 million people or about 230,000 households belong to the low-income communities.
At Manila Water, we do our best to provide our customers with service that is business-like in its efficiency, yet personal in its delivery. We have adopted a decentralized structure that enables us to be more in touch with our customers, giving us the opportunity to identify and address individual needs faster and better.
This section will help you know more about Manila Water’s service in your area, as well as uncover useful information about your account billing and water consumption. A 24-hour customer service hotline, 1627, is also open to receive all customer concerns and inquiries.
Dial 1627 for our 24-hour hotline or send us your questions, comments and suggestions.
You can also contact us directly through this form .
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