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Frequently Asked Questions

1. What are the requirements of for a new water service connection application?
• Proof of ownership
• Proof of billing (if available)
• Barangay clearance
• Excavation permit (as advised by the implementing business area)
• Other requirements as advised by the implementing business area
2. How do I apply for an additional water service connection?
• latest Manila Water bill without PUA;
• barangay clearance (for Taguig Business Area only).
3. What are the requirements needed to file a change of ownership?
• Proof of ownership
• Transfer of ownership documents
• Barangay clearance
4. What is required to avail of a Senior Citizen discount?
• Duly accomplished application form
• Senior citizen identification card
• Account consuming less than 30 cubic meters per month
5. How can I request for a desludging service?
• You may call our customer care hotline 1627 for requests.
• Account must be cleared from arrears.
6. How can I request for a bulk water delivery?
• You may call 1627 to order.
• Cost will depend on the volume and location of the area.
7. Can I request for a meter testing even if I am using a private meter?
• Yes. You may bring the water meter for testing at our Metrology Center located at Balara, Quezon City. Fees depend on the size of the water meter to be tested.

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